philly

I called up Verizon yesterday to cancel our landline. I was greeted by a cheery customer service rep [how in the hell are they always so damn cheery?]. After getting through the redundant questions of what my phone number is and all that, we got down to the nitty gritty, I wanted out. I was prepared for the onslaught of why I'm doing so and pitches to get me to not cancel. I only got one.

"What about if you have to call 9-1-1? " she said to me. I replied with saying that I have a cell phone. She came back with "Cell phones are unreliable" and I said that cell phones are now equipped with GPS locator technology [e911] that can locate me in the event that I call 9-1-1 from my cell phone. She didn't have a response to that. Then she asked which carrier I use – "Verizon Wireless" I said. There goes her "cell phones are unreliable" offensive, that is, unless she wanted to shit on her sister company Verizon Wireless. But she didn't.

It was quite painless, the cancellation procedure. I think the worst cancellation process was with AOL back when I cancelled AOL [blech] for my parents about five years ago. They were such idiots. Yes, I know that they have a stupid script, but when they come across a determined person like me who has quick responses to their stupid questions and pitches shooting them all down, shouldn't they stop wasting their time? I understand that it costs less to retain a customer as opposed to getting new ones [a well proven practice that Comcast seems unaware of], but CS reps should get the hint after awhile and have a feel for the people who JUST WANT OUT and won't take a stupid offer to stay on board.

Whatever. We don't have a stupid $17/month, never used landline anymore.

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